I complain a lot about certain companies – here’s a story with a happy ending.
On my way to Utah for my nephew’s wedding, I had forgotten my earphones and, for the first time, I bought something from one of those vending machines at the Houston Hobby Airport’s Southwest Airlines terminal – a pair of JVC earphones.
I used the earphones on the flight – they weren’t all that great. When I got back to Houston, I looked up JVC’s address online and sent them an email asking where I should send the earphones to get a refund. They responded as seen below – scroll down for what happened next.
Not one, not two, not three, but FOUR JVC headphones !!!! I’m still waiting for a response from United Airlines to my letter sent in 2011 and, of course, I still hate AT&T.
the City 